In today’s global business areas, expanding knowledge and expertise in service management is essential to success. The service sector encompasses a vast portion of economy in India and has higher growth rate than agriculture and manufacturing sectors. Services firms have unique characteristics that challenge managers. For example, service firms are people oriented because of the direct interaction with the customers. Customers generally participate in the service process, often with direct and uncensored interaction with employees and facilities. The resulting variations in demand present a challenge to the operations managers to effectively use the perishable service capacity. This results because production and consumptions occurs simultaneously and thus the inability to inventory services. The intent of the course is to provide students with the concept and tools to effectively manage a service operation. Thus pursuing P.G. Diploma in service management poses as a promising career option in today's scenario and for the coming decade.
Advanced Diploma in Business Administration
** Available in E-book format only.
The student needs to clear at least 8 papers from the 1st year before proceeding to the 2nd year. However students can complete their academic requirements at their own pace during the validity registration.